Mattress Firm Rio Rancho in Rio Rancho, NM Open now

Reviews about Mattress Firm Rio Rancho

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  May 02, 2019, by Sam Goodrich
  I just went into Mattress Firm in Rio Rancho off Southern around 2 days ago because I had been looking at mattresses online and wanted to speak with a professional. Well Ray the manager was there, and he was beyond horrible, rude, and condescending. Online I had found the Hampton and Rhodes online special for the San Martin 12" Hybrid. When I asked him about it he said that New Mexico stores did not carry it and that I could not get this mattress. I politely asked him if he was sure because it was an ONLINE special, and again he told me it would not happen in the state of NM. Again I politley said that I wasn't sure because the reviews said that it was shipped out from the website. He then got very upset and rude and told me condescendingly that I could go online and try to buy it but that it would not happen. After that I gave him a look because I couldn't believe how rude he was treating me, and not to digress but I think it is because I am a young female! Anyhow, I then threw my hands up in the air and told him I did not want his help or to spend my money with him. I also called the store to complain to a manager and he knew it was me and informed me he was the manager. I just want to point out that Ray WAS DEAD WRONG!!!! I just spoke with qa customer service representative online with much better customer service skills, and guess what? I was able to buy that mattress I wanted and they can ship it to me...here in New Mexico. So not only was Ray RUDE--he obviously doesn't know what he is talking about either. If I could give Ray 0 stars believe me I would.